The rules and policies that govern your use of the SurfacePix website, products, and services. Please read carefully before using our Service.
These Terms and Conditions ("Terms") govern Your access to and use of the SurfacePix website, products, and services. By accessing or using Our Service, You agree to be bound by these Terms. If You do not agree with any part of these Terms, You may not access the Service.
By accessing, browsing, or using the SurfacePix website (the "Website"), purchasing Our products, or engaging Our services, You acknowledge that You have read, understood, and agree to be bound by these Terms and Our Privacy Policy, which is incorporated herein by reference.
These Terms constitute a legally binding agreement between You and Surface Pix LLC ("SurfacePix," "We," "Us," or "Our"). If You are entering into these Terms on behalf of a company or other legal entity, You represent that You have the authority to bind that entity to these Terms.
For the purposes of these Terms:
You must be at least 18 years old and capable of entering into a legally binding agreement to use the Service. By using the Service, You represent and warrant that You meet these requirements.
You may use the Service for lawful purposes only and in accordance with these Terms. You agree to use the Service in good faith and in compliance with all applicable laws, regulations, and these Terms.
You agree not to:
The Service and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, audio, design, selection, and arrangement) are owned by SurfacePix, its licensors, or other providers of such material, and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
"SurfacePix," the SurfacePix logo, and related names and logos are trademarks of Surface Pix LLC. "wallPen®" is a registered trademark of its respective owner and is used by SurfacePix under license or as an authorized reseller. You may not use these marks without Our prior written permission or the permission of the applicable trademark owner.
If You submit content to Us in connection with a print job, demo request, or other inquiry (such as designs, images, or files), You retain ownership of such content. However, You grant Us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display Your content solely as necessary to provide the requested services. You represent and warrant that You have the right to submit such content and that it does not infringe the intellectual property rights of any third party.
SurfacePix offers vertical printing equipment (including the wallPen® E2 Pro), custom printing services, training, technical support, and live demonstrations. Specific product features, specifications, and service offerings are described on the Website.
We make reasonable efforts to display the features, colors, and specifications of Our products and services accurately. However, We do not warrant that descriptions, images, or other content on the Service are accurate, complete, reliable, current, or error-free. Actual products may vary slightly from images shown.
All products and services are subject to availability. We reserve the right to discontinue, modify, or limit the availability of any product or service at any time without prior notice.
Custom printing services are subject to a separate quote and project agreement. Final pricing, timeline, and deliverables for custom jobs will be confirmed in writing prior to commencement of work. Surface preparation, site conditions, and customer-supplied content may affect final results.
All prices are listed in U.S. Dollars (USD) and are subject to change without notice. Prices displayed on the Website do not include applicable taxes, shipping, installation, or training fees unless explicitly stated. Quoted prices for printing services are valid for thirty (30) days unless otherwise specified.
Your submission of an Order constitutes an offer to purchase, which We may accept or decline at Our sole discretion. An Order is not confirmed until We send You written acceptance (such as an order confirmation email). We reserve the right to refuse or cancel any Order for any reason, including but not limited to product unavailability, errors in product or pricing information, or suspected fraud.
Payment terms will be specified at the time of purchase. We accept payment methods as listed on the Website or as otherwise agreed in writing. For high-value equipment purchases, We may require a deposit, financing arrangement, or full payment prior to shipment. You represent and warrant that You have the legal right to use any payment method submitted.
In the event of a pricing or product description error, We reserve the right to cancel the affected Orders, even after order confirmation, and refund any payment received.
Shipping methods, costs, and estimated delivery times are determined at the time of Order. Delivery dates provided are estimates only and not guarantees. We are not liable for delays caused by carriers, customs, weather, or other circumstances beyond Our reasonable control.
Risk of loss and title to products pass to You upon delivery to the carrier (FOB origin), unless otherwise agreed in writing. You are responsible for inspecting all shipments upon receipt and reporting any visible damage to the carrier and to Us within a reasonable time.
For installation services, You are responsible for ensuring the installation site is accessible, properly prepared, and meets any specifications We provide in advance.
Return and refund eligibility depends on the product or service purchased and will be governed by the specific terms communicated at the time of sale or in any applicable purchase agreement.
Capital equipment purchases (including wallPen® printers) are generally non-refundable once shipped, except as expressly provided in the manufacturer's warranty or any written agreement between You and Us. Defective equipment will be handled in accordance with the applicable manufacturer warranty.
Custom printing services are non-refundable once production has begun. If You are dissatisfied with completed work, please contact Us within seven (7) days of completion so We can attempt to resolve the issue.
Deposits paid for equipment, custom services, or scheduled work are non-refundable except as expressly stated in writing at the time of payment.
Note: Specific return windows and procedures will be detailed in Your invoice or purchase agreement.
Equipment sold by SurfacePix, including the wallPen® E2 Pro, is covered by the applicable manufacturer's warranty. The terms, duration, and scope of any such warranty are determined solely by the manufacturer and will be provided to You with Your equipment. SurfacePix does not extend any independent warranty beyond what is provided by the manufacturer.
Except as expressly provided in a written warranty from the manufacturer or in a separate written agreement signed by SurfacePix, the service, website, products, and all related content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.
To the fullest extent permitted by applicable law, SurfacePix expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to any warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
SurfacePix does not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not warrant any specific results from the use of Our products or services, including but not limited to print quality on any particular surface, durability of prints in any specific environment, or business outcomes.
To the maximum extent permitted by applicable law, in no event shall SurfacePix, its affiliates, officers, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, lost data, business interruption, or loss of goodwill, arising out of or relating to Your use of or inability to use the Service, products, or any content, regardless of the legal theory under which such damages are sought, even if SurfacePix has been advised of the possibility of such damages.
In no event shall SurfacePix's total aggregate liability arising out of or relating to these Terms or the Service exceed the greater of (a) the amount paid by You to SurfacePix for the specific product or service giving rise to the claim during the six (6) months preceding the event giving rise to liability, or (b) one hundred U.S. dollars ($100.00).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to You. In such jurisdictions, Our liability is limited to the greatest extent permitted by law.
You agree to defend, indemnify, and hold harmless SurfacePix, its affiliates, and their respective officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:
The Service may contain links to third-party websites or services that are not owned or controlled by SurfacePix. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that SurfacePix shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any third-party websites or services.
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material, We will make reasonable efforts to provide notice prior to any new terms taking effect, such as by posting a notice on the Website or updating the "Last updated" date at the top of this page.
Your continued use of the Service after any such changes constitutes Your acceptance of the new Terms. If You do not agree to the new Terms, You must stop using the Service.
We may terminate or suspend Your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms.
Upon termination, Your right to use the Service will cease immediately. All provisions of these Terms which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
These Terms shall be governed by and construed in accordance with the laws of the State of Utah, United States, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.
You agree that any legal action or proceeding arising out of or relating to these Terms or Your use of the Service shall be brought exclusively in the state or federal courts located in Utah County, Utah, and You consent to the personal jurisdiction and venue of such courts.
Before filing any formal legal action, You agree to first contact Us at info@surfacepix.com to attempt to resolve the dispute informally. We will attempt in good faith to resolve any dispute through informal negotiation within sixty (60) days of receiving Your notice.
If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term.
These Terms, together with Our Privacy Policy and any separate written agreements between You and Us (such as purchase agreements or service contracts), constitute the entire agreement between You and SurfacePix regarding the Service and supersede all prior agreements, understandings, and communications.
You may not assign or transfer these Terms or any rights or obligations hereunder without Our prior written consent. We may assign these Terms at any time without notice to You.
SurfacePix shall not be liable for any failure or delay in performance arising from causes beyond Our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
If You have any questions about these Terms, please contact Us:
1587 S Terrace Road, Saratoga Springs, UT 84045
Showroom: 391 W 700 S Unit 2, Pleasant Grove, UT 84062
Email: info@surfacepix.com
Phone: +1 (385) 625-9812