Frequently Asked Questions

Everything you need to know about the wallPen® E2 Pro, our Utah-based printing services, and how to get started with SurfacePix.

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The wallPen Printer

The wallPen® E2 Pro is a revolutionary vertical printer that prints directly onto walls, glass, metal, wood, and virtually any other vertical surface — no vinyl, canvas, or traditional media needed.

It delivers vibrant, high-resolution, UV-cured prints for custom art, branding, murals, and interior enhancement. It sets up in just 5 minutes, making it the most practical and profitable direct-to-wall printer available.

The wallPen® E2 Pro can print up to 13 feet tall with the extension system, and there are no width limitations — you simply reposition the printer horizontally to continue the print for images of any width.

The wallPen® E2 Pro can cover up to approximately 43 square feet per hour in standard mode. Print speed varies depending on the quality mode selected — higher quality takes a little longer but delivers finer detail.

Very portable! The wallPen® E2 Pro is distributed across 6 portable bags weighing approximately 196 lbs total, with the heaviest bag around 48 lbs. It fits easily in most vehicles and can be carried into any location without special equipment.

And thanks to the intuitive design, you can have it fully assembled and print-ready in just 5 minutes.

The wallPen software accepts standard image file formats. We recommend preparing your files as high-resolution files at the correct aspect ratio for the planned print area. Our team can advise on file preparation during training to ensure the best possible results.

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Compatible Surfaces

The wallPen can print on almost any vertical surface, including:

  • Drywall and plaster
  • Wood and MDF panels
  • Metal and steel surfaces
  • Glass and mirrors
  • Concrete and brick
  • And nearly any other vertical surface

If there's a wall, there's a good chance we can print on it. Our team assesses each surface before every job.

For smooth, painted surfaces, minimal preparation is usually needed — a clean, dry surface is the most important requirement. For more porous or textured surfaces, a primer coat may be recommended to improve ink adhesion and colour vibrancy.

Our team performs a surface assessment before every job and will advise on preparation requirements. Surface preparation products are available through SurfacePix.

Yes. The wallPen E2 and its UV-cured inks are suitable for outdoor applications. The prints are UV-resistant and weather-resistant, making them ideal for exterior murals, signage, and architectural applications.

Printing should be carried out in dry conditions. Wind can affect print quality, so calm conditions are preferred for outdoor jobs.

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Buying a wallPen

The wallPen® E2 Pro is a significant investment in your business future. Pricing varies based on configuration and package. Please contact our team directly for current pricing, available financing options, and to discuss the full package that best fits your goals.

The full wallPen E2 package includes:

  • wallPen® E2 Pro printer (6 portable bags)
  • Hands-on equipment training with the SurfacePix team
  • Company formation guidance
  • Logo design & branding assistance
  • SEO & digital marketing setup
  • Social media strategy support
  • Sales coaching & CRM integration
  • Ongoing technical & business support

Absolutely. We strongly encourage prospective buyers to book a live demonstration before committing. Seeing the wallPen in action is the best way to understand its capabilities and get a feel for the operation.

Contact us to arrange a demo at a time and location that works for you.

The vertical printing market offers excellent margins. Ink costs run only $0.50–$2.00 per square foot, while most operators charge $20–$50 per square foot for their services — a significant markup with low overhead.

Businesses that actively market themselves typically recover their investment within 12–24 months. Several SurfacePix partners report being fully booked within their first few months.

We're happy to discuss realistic projections for your market. Reach out to our team for a detailed conversation.

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Printing Services

Yes! In addition to selling wallPen printers, SurfacePix offers professional printing services. Whether you need a wall mural, branded environment, retail display, or any other large-format vertical print, our team can handle it for you.

Get in touch with your project details and we'll provide a quote.

Simply contact us with the following information:

  • Your location
  • Surface dimensions (width × height in feet)
  • Surface type (drywall, glass, metal, etc.)
  • Your design or description of what you'd like printed
  • Your preferred timeline

We'll assess the job and get back to you with a clear, competitive quote.

SurfacePix is based in Pleasant Grove, Utah (Silicon Slopes) and has served clients all over the state of Utah. Because the wallPen is fully portable, we can travel to most locations. Travel costs may apply for jobs farther afield.

Please contact us with your location to confirm availability and discuss logistics.

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Training & Support

Every wallPen E2 purchase through SurfacePix includes comprehensive hands-on training. Our certified team will cover:

  • Machine assembly, setup, and operation
  • Software operation and file preparation
  • Surface assessment and preparation techniques
  • Ink management and maintenance
  • Troubleshooting common issues
  • Business best practices and pricing strategies

We don't disappear after the sale. SurfacePix provides ongoing technical support to all wallPen owners, including:

  • Direct access to our team via phone and email
  • Remote diagnostics and troubleshooting assistance
  • Support from the wallPen manufacturer in Germany
  • Regular check-ins for new customers

We genuinely care about your success — a thriving customer network is what builds our reputation.

No prior printing experience is needed. The wallPen has been designed to be operated by non-technical users, and our training program is designed to take you from zero to fully operational. Many of our most successful clients had no background in printing before purchasing their wallPen.

A willingness to learn, good customer service skills, and some basic design software knowledge (e.g., Photoshop, Canva) will help you hit the ground running.

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Still Have Questions?

Our team is happy to answer any questions not covered here. Reach out and we'll get back to you promptly.

Contact Our Team →